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Customer Portal |
Customer Portal
Also unlike DDoS hardware suppliers our service in guaranteed under a Service Level Agreement (SLA). Contact Information
Email: support @ prolexic.com (General Support) Customer Portal
To access your portal, simply go to https://portal.prolexic.com and log in using your customer id and password. If you are unable to log in to the portal, please contact Prolexic support for assistance.
"As the leading on-demand banking provider to mid-market banks and credit unions in the United States, we are the trusted transaction hub for their valued retail and commercial custoemrs. Working with Prolexic helps us provide our clients with added protections designed to enhance and secure reliable delivery of our portfolio of mission critical applications" Carol Dingle, VP |
Unlike most network carriers and hardware service providers, we operate an easy to access 24-hour a day, 365 days a year security operations center. We endeavor to provide support turn around times of under an hour. Emergency issues are addressed with a 1 to 5 minute turn around time during the day.
If you are already a Prolexic customer, check out the prolexic.com customer portal, where you'll get a real-time, direct view of your network and how its performing, where you can track existing trouble tickets and log new ones, and search our knowledge base with answers to hundreds of common support questions, and much more.