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A Letter from the President

There are many companies in the DDoS mitigation industry. While some are significantly better and more qualified than others, we’re all essentially promising the same thing. So how do you know which companies are all talk and which company – when the biggest, most sophisticated attack targets your business – will deliver when you need it most? Simple. Ask these questions:

[Click on the Questions to reveal Prolexic's answers]

How many years have you been fighting DDoS attacks using your current strategy?

Prolexic has nearly 9 years of experience in successfully mitigating more than 30,000 DDoS attacks, including the largest and most complex ever seen. Our technicians receive ongoing training in the latest DDoS mitigation methods, most of which have been developed by Prolexic as proprietary tools not available anywhere else.

How many attacks do you mitigate each month?

Prolexic successfully mitigates anywhere from 10 to 80 attacks every day – even the ones that other providers cannot defeat. In fact, other providers often refer their customers to us after they’ve tried for several days and failed to mitigate the attack.

What is your typical “time-to-mitigate” for attacks?

Prolexic typically mitigates a DDoS attack within 5 to 20 minutes after our customers’ traffic starts flowing through one or more of our globally distributed, state-of-the-art scrubbing centers. In fact, Prolexic is the first and only company to stand behind a 15-minute “time-to-mitigation” service level agreement (SLA).

How much bandwidth do you have dedicated to mitigating attacks?

We maintain available “attack” bandwidth in excess of 375 Gbps through our global scrubbing centers. This bandwidth is via multi-carrier arrangements, peering and strategic deployment of resources to effectively mitigate attack traffic closest to its sources. This bandwidth availability gives Prolexic a substantial advantage over any single ISP that must rely only on its own backbone capacity.

Describe how your network is globally distributed. Where are your scrubbing centers and what are the capabilities of each?

Prolexic has a distributed global network of state-of-the-art scrubbing centers in the Americas, Asia, and Europe – strategically positioned to fight the largest and most active concentrations of botnets. Because we dedicate more bandwidth to attack traffic than any other provider – supplemented by proprietary tools, techniques, and experienced security experts – we have been able to handle the largest DDoS attacks ever launched.

Which personnel in your organization are specifically devoted to fighting DDoS attacks? Explain the role of the person who answers the phone when you call in while under attack. Do they actually fight the attack, or just log the request?

DDoS mitigation is our only business at Prolexic, so everyone here is devoted to fighting DDoS attacks. Prolexic operates a 24/7/365 Security Operations Center (SOC) staffed by a team of front line DDoS experts. This is critical because many attacks are concerted efforts by “live” attackers, so success against the most sophisticated hackers can only be achieved by reacting in real time and supplementing automated tools with human expertise. In this way, it is possible to distribute attack loads and combat attacks with characteristics that have never been seen before.

Which tools and techniques do you employ to detect, analyze, and mitigate DDoS attacks?

Prolexic invests heavily in the development of its own proprietary, patent pending DDoS mitigation technology that we continually update and enhance to always stay one step ahead of new, emerging attack signatures and randomized attacks.

How does your service detect and mitigate application layer (Layer 7) attacks?

Prolexic solutions leverage the world’s largest mitigation network, proprietary filtering techniques, advanced routing, and patent-pending devices to combat all types of DDoS attacks – including Layer 7 and SSL, which often overwhelm others. We are the only DDoS provider able to perform application based monitoring to detect and alert on attacks against your applications.

How does your service detect and mitigate randomized GET flood attacks?

Prolexic technicians detect and fight randomized GET flood attacks every day. They have the extensive training and live attack monitoring experience to match skills – in real-time while the attack is taking place – with even the most sophisticated attacker and win every time.

Produce material evidence of your researching and fighting “zero-day” attacks?

Prolexic is the global leader in mitigating “zero day” attacks, and we have the evidence to prove it. Download our case studies and learn how Prolexic has helped some of the biggest brands in e-Commerce, online gaming, the financial industry, web hosting, and more get back online within minutes after their existing DDoS provider or in-house mitigation appliance failed.

What is the largest packet per second attack (different from largest attack) you have faced?

Prolexic has successfully fought high volume multi-event, randomized attacks, which have reached unprecedented peak levels of 69 million packets per second, bandwidth of 45 Gbps of traffic per second, and 15,000 connections per second. Prolexic can monitor your websites and protect them from all DDoS attacks – no matter how frequent, large or complex – and we don’t charge “per attack” fees to do so. You can invoke our services as often as you need to protect your business and you’ll always know what final costs will be. In addition, we provide intelligence on the latest DDoS threats in our quarterly attack reports, along with more frequent threat advisories, to help you understand the current threat landscape and prepare for potential attacks.

Will your DDoS service provider “black hole” your IP address to protect its other business lines if you are under attack – removing you from the Internet?

Blackholing your IP traffic is not part of Prolexic's strategy--it accomplishes the aim of the attacker. Prolexic further works to ensure that no legitimate traffic is ever halted to your site.

We are happy to provide details answers to all of these questions – simply contact us by clicking here. Once you compare our responses to our so called “competitors” you’ll quickly realize that in the DDoS monitoring and mitigation industry, no one measures up to Prolexic.

Click here to download the Evaluation Worksheet: DDoS Mitigation Providers

Click here to download the White Paper - Twelve Questions to Ask a DDoS Mitigation Provider

Sincerely,